Returns & Exchanges

Returns & Exchanges — Flaty

Returns & Exchanges

We want you to find
your perfect fit.

We get it — finding the right bra is hard, especially for flat chests. That's why we make returns and exchanges as simple as possible.

🔄
Free exchanges
Swap your size within 30 days, on us.
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Returns accepted
$5.99 handling fee applies to returns.
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Quality issues
Defective or wrong items? Full refund, no fee.

Size exchanges

Not the right size? We'll sort it out for free.

We know sizing can be tricky — especially when you're between sizes or trying a new style for the first time. Size exchanges are completely free within 30 days of delivery.

1
Email us
Send us a message at hello@shopflaty.com with your order number and the size you'd like to exchange for.
2
Ship it back
We'll send you a prepaid return label. Pack your item unworn with tags attached and drop it off at any USPS location.
3
We ship your new size
Once we receive your return, we'll send out your new size within 2–3 business days.

Returns

Changed your mind? No problem.

We accept returns on eligible items within 30 days of delivery. Items must be unworn, undamaged, and with all original tags attached.

Due to hygiene reasons, we're unable to accept worn items. We appreciate your understanding — it helps us maintain the quality standard for every customer.

A $5.99 handling fee will be deducted from your refund to cover return processing costs. Your refund will be processed to your original payment method within 5–7 business days of us receiving your return. The original shipping charge is non-refundable.

Quality & defects

Something's wrong with your order?

If you received a defective item, a wrong size, or the wrong product — we're so sorry, and we'll make it right immediately.

Email us at hello@shopflaty.com with a photo of the issue and your order number. We'll send you a full refund or replacement at no cost — no return required in most cases.

Not eligible

Items we can't accept back.

To protect the hygiene and quality standards for all customers, the following items are not eligible for return or exchange:

Final sale & exceptions
  • Items marked Final Sale at time of purchase
  • Items that have been worn or washed
  • Items returned without original tags attached
  • Items returned after 30 days of delivery
  • Items with visible signs of wear, damage, or alteration

Still have questions?

We're here to help you find your fit.

Contact us